Hotel Raval de la Mar's privacy policy

1. Data Controller

The entity responsible for processing the personal data collected through this website is:

Responsible party: HOTEL RAVAL DE LA MAR, S.L.

Address: C/ Verge de la Pineda, 21-23, 43480 Vilaseca, Tarragona, Spain

2. Applicable regulations

The processing of personal data is carried out in accordance with Regulation (EU) 2016/679, General Data Protection Regulation—hereinafter, "GDPR"—, and with Organic Law 3/2018, of December 5, on the Protection of Personal Data and the guarantee of digital rights.

3. Personal data processed

HOTEL RAVAL DE LA MAR, S.L. may process the personal data provided by users through the web forms, the booking engine, email, telephone or other available contact channels.

Depending on the service requested, the following categories of data may be processed:

Identifying information, such as name, surname, identity document or nationality, when necessary.
Contact information, such as telephone number, postal address, or email address.
Information related to the booking and stay, such as check-in and check-out dates, number of guests, preferences and services requested.
Billing, payment and financial transaction data.
Information provided through inquiries, requests or communications addressed to the hotel.
Technical and navigation data, in accordance with the cookies accepted by the user.

The user guarantees that the data provided is true, accurate, complete and up-to-date.

4. Purposes of the processing

4.1. Management of queries and requests

Data provided through forms, email, telephone or other contact channels will be processed to respond to queries, requests for information, petitions or incidents.

4.2. Management of reservations and stays

Personal data will be processed for:

Process, confirm and manage reservations.
Manage modifications, cancellations, payments and refunds.
To provide the accommodation services and the additional services contracted.
To attend to preferences or requests related to the stay.
Manage billing and after-stay support.
Contact the person who made the reservation when necessary to provide the service.

When a reservation is made through an agency, external platform or other intermediary, HOTEL RAVAL DE LA MAR, S.L. may receive the data necessary to manage it.

4.3. Compliance with legal obligations

The data may be processed to comply with the legal obligations applicable to the establishment in matters of tourism, tax, accounting, administration, security, fraud prevention and documentary registration of guests.

4.4. Sending commercial communications

Once the user has authorized it, their data may be used to send them information electronically about offers, promotions, news and services related to the hotel.

When a prior contractual relationship exists, communications about similar services to those contracted may also be sent, under the terms permitted by applicable regulations.

The interested party may withdraw their consent or object to receiving commercial communications at any time by using the link provided in each communication or by writing to recepraval@palaspineda.com.

4.5. Website Security and Operation

The data may be processed to ensure the security and proper functioning of the website, prevent unauthorized access, detect fraudulent use and protect the hotel's systems, reservations and operations.

4.6. Navigation Analysis

Once the user has accepted the corresponding cookies, browsing data may be processed to compile statistics, understand the use of the website and improve its operation and content.

Additional information can be found in the Cookie Policy.

5. Legal basis for processing

The legal bases that allow the processing of personal data are:

The application of pre-contractual measures requested by the interested party.
The execution of an accommodation or service provision contract.
Compliance with applicable legal obligations.
The consent of the interested party.
The legitimate interest of HOTEL RAVAL DE LA MAR, S.L. in ensuring the security of its systems, preventing fraud and properly addressing requests and relationships with its clients, provided that the rights and freedoms of the interested party do not prevail.

Withdrawal of consent will not affect the lawfulness of processing carried out previously.

6. Mandatory nature of the data

The fields identified as mandatory in the forms must be completed in order to process the request or provide the corresponding service.

If you do not provide the necessary information, HOTEL RAVAL DE LA MAR, S.L. may not be able to process your inquiry, complete your booking, or provide the requested service.

7. Data retention

Personal data will be kept for the time necessary to fulfill the purpose for which it was collected.

Subsequently, they may be kept duly blocked for the legally established periods to address possible liabilities.

In particular:

The query data will be kept for the time necessary to answer them and manage any resulting actions.
Reservation, stay, payment and billing data will be kept for the duration of the contractual relationship and for the periods required by applicable regulations.
Data used for sending commercial communications will be kept until the interested party withdraws their consent or objects to receiving them.
Technical and browsing data will be stored for the periods indicated in the Cookie Policy.

Once the relevant deadlines have passed, the data will be securely deleted.

8. Data recipients

In general, personal data will not be communicated to third parties, except when necessary to manage the reservation, provide the requested service, comply with a legal obligation or there is another valid legal basis.

The data may be communicated or made accessible to:

Public administrations, security forces and bodies, courts, tribunals and other competent bodies.
Banking entities, payment gateways and collection service providers.
Travel agencies, booking platforms, tour operators or intermediaries when they are involved in the contracting process.
Professional advisors, insurers and other providers linked to compliance with legal or contractual obligations.
Technology providers, web hosting, IT maintenance, hotel management, booking engine, email, marketing, analytics or customer service.
Suppliers needed to provide additional services requested by the guest.

When a supplier accesses personal data on behalf of HOTEL RAVAL DE LA MAR, S.L., the contracts and guarantees required by data protection regulations will be formalized.

9. International data transfers

Some technology providers may provide their services from countries located outside the European Economic Area.

When international data transfers occur, the safeguards provided for by the regulations will apply, such as an adequacy decision by the European Commission, standard contractual clauses or other legally recognized mechanisms.

Interested parties may request additional information about these guarantees by writing to recepraval@palaspineda.com.

10. Rights of interested parties

The interested party may exercise the following rights:

Access: knowing what personal data is being processed.
Rectification: requesting the correction of inaccurate or incomplete data.
Deletion: request the deletion of your data when appropriate.
Objection: requesting that your data no longer be processed in certain circumstances.
Limitation of treatment: request that the treatment be restricted in the cases provided for by law.
Portability: to receive your data in a structured, commonly used and machine-readable format, or to request its transmission to another controller where appropriate.
Withdrawal of consent: withdraw the consent given at any time.
Not to be subject to automated decisions: request not to be subject to decisions based exclusively on automated processing that produce legal effects or significantly affect you.

To exercise these rights, you must send a request to:

HOTEL RAVAL DE LA MAR, S.L.

C/ Verge de la Pineda, 21-23, 43480 Vilaseca, Tarragona, Spain

Email: recepraval@palaspineda.com

The application must indicate the right that you wish to exercise and include the information necessary to prove the identity of the applicant.

If there are reasonable doubts about your identity, additional information may be requested.

The exercise of these rights is free of charge, except in the legally provided cases of manifestly unfounded or excessive requests.

If the interested party believes that the processing of their data does not comply with the regulations, they can file a complaint with the Spanish Data Protection Agency.

11. Third-party data

When the user provides personal data of companions or other people, they declare that they are authorized to do so and that they have previously informed them about the processing of their data.

The user will be responsible for the accuracy and legitimacy of the information provided about third parties.

12. Data on minors

The services on this website are not specifically directed at minors.

Minors should not provide personal data through the website without the authorization of their parents, guardians or legal representatives when such authorization is necessary.

Data concerning minors required to manage a reservation or stay must be provided by a duly authorized adult.

13. Automated decisions

In general, HOTEL RAVAL DE LA MAR, S.L. does not make decisions that produce legal effects or significantly affect people based exclusively on the automated processing of their data.

14. Information Security

HOTEL RAVAL DE LA MAR, S.L. will adopt the appropriate technical and organizational measures to protect personal data against loss, destruction, alteration, unauthorized access, processing or disclosure.

These measures will be reviewed and updated taking into account the nature of the data, existing risks and the state of the art.

However, no transmission of information over the internet can be guaranteed to be completely secure. Users must also take the necessary measures to protect their devices, accounts, and passwords.

15. Cookies

This website uses its own and third-party cookies.

The user can accept, reject or configure non-essential cookies through the panel enabled on the website.

You can find detailed information about the cookies used, their purpose, duration and providers in the Cookie Policy.

16. External links

This website may contain links to pages, platforms, or services managed by third parties.

HOTEL RAVAL DE LA MAR, S.L. is not responsible for the privacy policies, content, or practices of these third parties. It is recommended that you review their respective policies before providing personal data.

17. Changes to the privacy policy

HOTEL RAVAL DE LA MAR, S.L. may modify this privacy policy to adapt it to legal, technical or data processing-related changes.

The current version will be the one published on this website.

Last updated: July 2026.